Subbly experienced a minor incident on May 13, 2022 affecting Billing Engine, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Billing Engine
Update timeline
- investigating May 13, 2022, 01:51 PM UTC
We're currently experiencing some intermittent problems with some customer's renewals. Renewals are currently not processing while we investigate the issue.
- monitoring May 13, 2022, 02:23 PM UTC
Issue has been identified and fix has been put in place. We're monitoring the behavior and renewals are intentionally still paused. We can expect everything to go back to normal in 1-2 hours.
- resolved May 13, 2022, 04:32 PM UTC
Issue is resolved now. Renewals are processing again.