Subbly experienced a major incident on October 12, 2023 affecting Checkout, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout
Update timeline
- investigating Oct 12, 2023, 02:35 PM UTC
We're having problems with the checkouts affecting the small subset of Enterprise customers. Checkouts are currently not working for Enterprise customers due to the infrastructural changes.
- identified Oct 12, 2023, 02:35 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 12, 2023, 02:45 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 12, 2023, 02:45 PM UTC
Fix was deployed.