Subbly experienced a critical incident on January 17, 2024 affecting Checkout, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout
Update timeline
- investigating Jan 17, 2024, 09:26 AM UTC
We are currently experiencing downgraded performance with cart widget functionality. We're working on investigating the root cause of the issue and on deploying a fix for it. Sorry for any inconveniences caused.
- resolved Jan 17, 2024, 09:51 AM UTC
Problems with server load have been identified and fixed. Cart widgets and checkouts are back and operational.
- postmortem Jan 18, 2024, 02:33 PM UTC
Due to networking issues at our data center, we’ve had the checkouts silently failing for a period of time. We’ve since deployed a fix for this and did also improve alerting to catch similar cases easily in the future.