Stytch incident

Missing or delayed SMS OTPs

Minor

Resolved after 2 hours 28 minutes, affecting Message deliverability, on October 22, 2026.

monitoring Oct 22, 2026, 06:15 PM UTC

We've failed over to our secondary messaging provider manually and are monitoring deliverability rates.

Affected components

Message deliverability

investigating Oct 22, 2026, 04:00 PM UTC

We are investigating missing or delayed SMS OTPs from our primary messaging provider to a subset of phone numbers.
monitoring Oct 22, 2026, 06:15 PM UTC

We've failed over to our secondary messaging provider manually and are monitoring deliverability rates.
resolved Oct 22, 2026, 06:29 PM UTC

This incident has been resolved.

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