Studentnet experienced a notice incident on December 18, 2025 affecting Studentnet SmartID - Authentication SSO, lasting 9h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Studentnet SmartID - Authentication SSO
Update timeline
- investigating Dec 18, 2025, 10:53 PM UTC
Studentnet is aware of a login issue affecting schools using the Edumate SIS. The cause appears to be related due to an upgrade distributed by Edumate. Any school experiencing this issue is advised to log a ticket with Edumate by either: - sending an email to [email protected] or - calling them on 1300 309 931. All Studentnet systems are operational and fully functional. Studentnet is liaising directly with Edumate.
- resolved Dec 19, 2025, 08:20 AM UTC
Configuration change has now been completed for new Edumate communication protocol.