SMS Broadcast outage affecting delivery of SMS 2FA

Update timeline

1. investigating Feb 09, 2026, 02:11 AM UTC

   We are currently investigating an incident with SMS broadcast. All outbound SMSs are showing as being "enroute" meaning that they are being processed and will eventually be processed but there will be some form of delay.

2. identified Feb 09, 2026, 02:31 AM UTC

   We have identified this as being an issue at our SMS gateway SMS Broadcast. They have acknowledged the problem on their status page located at: https://smsbroadcast.statuspage.io/

3. identified Feb 09, 2026, 02:49 AM UTC

   Further information about the SMS delivery issue... Telstra has confirmed the issue on their end and they are currently working to resolve it. SMS delivery and sending may continue to be impacted. Some SMS messages are being delivered but the majority are "Enroute"

4. monitoring Feb 09, 2026, 03:44 AM UTC

   Studentnet is starting to see the successful delivery of outbound SMS text messages but we have yet to receive confirmation from either SMS Broadcast or Telstra that the issue has been resolved.

5. resolved Feb 09, 2026, 03:58 AM UTC

   The incident has been reolved. We will be requirng further information from our gateway. Please report any further issues to (02) 9281 1626.