SMS Mesages being delayed
Affected: Studentnet AuthentID MFA
Studentnet Outage History
Studentnet is up right nowStudentnet had 11 outages in the last 2 years totaling 75h 34m of downtime — averaging 0.5 incidents per month.
There were 11 Studentnet outages since July 25, 2024 totaling 75h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
AWS outage affecting some schools
Affected: Studentnet SmartID - Authentication SSO
Timeline · 2 updates
- investigating Feb 10, 2026, 09:40 PM UTC
We are currently investigating an AWS outage that may affect a handful of schools. More information on the AWS incident is located here: https://health.aws.amazon.com/health/status
- resolved Feb 10, 2026, 10:20 PM UTC
All of the monitoring canaries have returned to the OK state. So schools should no longer be affected at this stage. Please report any incidents to (02) 9281 1626
SMS Broadcast outage affecting delivery of SMS 2FA
Affected: Studentnet AuthentID MFA
Timeline · 5 updates
- investigating Feb 09, 2026, 02:11 AM UTC
We are currently investigating an incident with SMS broadcast. All outbound SMSs are showing as being "enroute" meaning that they are being processed and will eventually be processed but there will be some form of delay.
- identified Feb 09, 2026, 02:31 AM UTC
We have identified this as being an issue at our SMS gateway SMS Broadcast. They have acknowledged the problem on their status page located at: https://smsbroadcast.statuspage.io/
- identified Feb 09, 2026, 02:49 AM UTC
Further information about the SMS delivery issue... Telstra has confirmed the issue on their end and they are currently working to resolve it. SMS delivery and sending may continue to be impacted. Some SMS messages are being delivered but the majority are "Enroute"
- monitoring Feb 09, 2026, 03:44 AM UTC
Studentnet is starting to see the successful delivery of outbound SMS text messages but we have yet to receive confirmation from either SMS Broadcast or Telstra that the issue has been resolved.
- resolved Feb 09, 2026, 03:58 AM UTC
The incident has been reolved. We will be requirng further information from our gateway. Please report any further issues to (02) 9281 1626.
Email notifications to some Microsoft mail servers being rate limited
Affected: Studentnet AuthentID MFA
Timeline · 4 updates
- investigating Jan 08, 2026, 08:22 PM UTC
We are receiving alerts from Sendgrid that some Microsoft mail receiver servers are rate limiting are attempts to send mail to them. We have commenced a process with Microsoft to lift the rate limit being applied to us. This is only affecting non-commercial Microsoft email addresses and only affecting Microsoft email addresses(eg hotmail.com, live.com, msn.com and outlook.com). Non-commercial Microsoft mail servers are the smallest category of mail servers receiving our email traffic. Microsoft 365 mail servers are unaffected as are all other mail services(gmail etc). We estimate that this is affecting about 10% of our mail delivery sends.
- investigating Jan 09, 2026, 09:39 PM UTC
We are continuing to investigate this issue.
- investigating Jan 09, 2026, 09:40 PM UTC
We are continuing to investigate this issue.
- resolved Jan 09, 2026, 09:41 PM UTC
This incident has been resolved.
Edumate upgrade affecting logins
Affected: Studentnet SmartID - Authentication SSO
Timeline · 2 updates
- investigating Dec 18, 2025, 10:53 PM UTC
Studentnet is aware of a login issue affecting schools using the Edumate SIS. The cause appears to be related due to an upgrade distributed by Edumate. Any school experiencing this issue is advised to log a ticket with Edumate by either: - sending an email to [email protected] or - calling them on 1300 309 931. All Studentnet systems are operational and fully functional. Studentnet is liaising directly with Edumate.
- resolved Dec 19, 2025, 08:20 AM UTC
Configuration change has now been completed for new Edumate communication protocol.
Login performance degradation
Affected: Studentnet SmartID - Authentication SSO
Timeline · 3 updates
- investigating Aug 03, 2025, 11:30 PM UTC
We are investigating a back end performance issue affecting login spead and failed login attempts.
- monitoring Aug 03, 2025, 11:46 PM UTC
Corrective action has been taken. This appears to have alleviated the immediate issue. Further investigation is underway for a permanent solution. Please report any failed logins to (02) 9281 1626.
- resolved Aug 04, 2025, 12:39 AM UTC
Immediate incident has been resolved. Longer term investigation is underway to avert any future occurrence. A PIR will be issued upon completion of investigation. Please report any login problems immediately to (02) 9281 1626.
AWS EC2 issues
Affected: Studentnet SmartID - Authentication SSO
Timeline · 2 updates
- monitoring Jul 23, 2025, 03:55 AM UTC
AWS have reported "an issue that impacts the availability of some EC2 instances in the ap-southeast-2 Region". This issue may have temporary impact on the responsiveness of some Studentnet services.
- resolved Jul 23, 2025, 04:30 AM UTC
AWS have advised that their issue has been resolved: "Between Wed, 23 Jul 2025 03:11:09 GMT and Wed, 23 Jul 2025 04:20:00 GMT, a subset of EC2 instances were unavailable in the ap-southeast-2 Region. The issue has been resolved and the service is operating normally. "
404 errors on login
Affected: Studentnet SmartID - Authentication SSO
Timeline · 6 updates
- identified Oct 25, 2024, 09:59 AM UTC
AWS outage affecting ECS in the whole of the Sydney region
- monitoring Oct 25, 2024, 10:45 AM UTC
AWS services are beginning to come back online. We're waiting on final confirmation that all service is fully restored.
- identified Oct 25, 2024, 10:49 AM UTC
Services are still being affected - awaiting update.
- identified Oct 25, 2024, 11:43 AM UTC
AWS Health Service update: "We continue to see increased API error rates in the ap-southeast-2 Region. The issue is impacting one of the three cells for ECS in the region. Engineers are actively engaged and working to resolve the issue. We will provide additional updates as we have them available."
- monitoring Oct 25, 2024, 12:33 PM UTC
Services have stabilised. Formal notification from AWS is still pending so the issue is still being monitored by our team. Upon formal notification from AWS the issue will be marked as resolved and a PIR will be forthcoming.
- resolved Oct 25, 2024, 05:35 PM UTC
As of midnight 25/10, AWS has marked the issue as resolved. Services have been stable for over 4 hours. Follow up is now being sought from AWS as to cause, and preventative measures to ensure no recurrence. Studentnet PIR will follow and will be attached to this incident and will be available from this status page.
Authenticator based MFA not receiving notification
Affected: Studentnet AuthentID MFA
Timeline · 3 updates
Facebook re-evaluating sign on workflows from Cloudwork
Affected: Social Media Sign On - Facebook
Timeline · 3 updates
- investigating Aug 20, 2024, 12:40 AM UTC
Facebook are updating their integration requirements and have requested further information regarding the Cloudwork authentication workflow. Discussions and negotiations are underway to resolve inconsistencies. The Cloudwork service is fully operational. Facebook may not accept authentications during this period.
- investigating Aug 20, 2024, 04:51 AM UTC
We are continuing to investigate this issue.
- resolved Aug 20, 2024, 05:07 AM UTC
Facebook have gained a more complete understanding of our workflow and have approved its use.
Phone system upgrade
Affected: Phone
Timeline · 2 updates
- investigating Jul 25, 2024, 12:11 AM UTC
Our external phone numbers (02) 9281 3905 & (02) 9281 1626 are being upgraded. Phone calls to these 2 numbers will fail until completed. In the meantime please call (02) 8414 1094 to be connected to one of our staff who can then direct your call appropriately.
- resolved Jul 25, 2024, 05:16 AM UTC
Both (02) 92811626 & (02) 9181 3905 are both operational again.