Studentnet experienced a minor incident on July 23, 2025 affecting Studentnet SmartID - Authentication SSO, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Studentnet SmartID - Authentication SSO
Update timeline
- monitoring Jul 23, 2025, 03:55 AM UTC
AWS have reported "an issue that impacts the availability of some EC2 instances in the ap-southeast-2 Region". This issue may have temporary impact on the responsiveness of some Studentnet services.
- resolved Jul 23, 2025, 04:30 AM UTC
AWS have advised that their issue has been resolved: "Between Wed, 23 Jul 2025 03:11:09 GMT and Wed, 23 Jul 2025 04:20:00 GMT, a subset of EC2 instances were unavailable in the ap-southeast-2 Region. The issue has been resolved and the service is operating normally. "