StrongDM Outage History

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StrongDM had 15 outages in the last 2 years totaling 138h 10m of downtime — averaging 0.6 incidents per month.

There were 15 StrongDM outages since June 3, 2025 totaling 138h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.strongdm.com

Notice February 18, 2026

Slack Integration Token Mass Revocation Incident

Detected by Pingoru
Feb 18, 2026, 03:51 PM UTC
Resolved
Feb 18, 2026, 03:51 PM UTC
Duration
—
Affected: APIAPIAPI
Timeline · 1 update
  1. resolved Feb 18, 2026, 03:51 PM UTC

    We’ve identified that yesterday’s incident also impacted Slack Integrations. Specifically, token refresh requests were timing out, which caused some Slack connections to disconnect. Latency has improved following the rollback, and we have implemented a server-side fix (version 123.37.0) to address the Slack Integration disconnections. This update restores affected integrations and prevents future disconnections in the event of a token refresh timeout. Customers who are still experiencing issues may reconnect the Slack Integration manually via the StrongDM Admin UI. We will continue to monitor performance and provide additional updates as needed.

Read the full incident report →

Minor February 17, 2026

Increased Latency and Intermittent Timeouts in US Control Plane (Admin UI & API)

Detected by Pingoru
Feb 17, 2026, 03:42 PM UTC
Resolved
Feb 17, 2026, 11:28 PM UTC
Duration
7h 45m
Affected: Admin UIAdmin UIAdmin UIAPIAPIAPI
Timeline · 4 updates
  1. investigating Feb 17, 2026, 03:42 PM UTC

    We are currently investigating elevated latency and intermittent timeout errors affecting the US control plane (app.strongdm.com). Customers may experience slow load times in the Admin UI and delayed or failed/slow API requests. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide an update as soon as more information is available.

  2. investigating Feb 17, 2026, 07:27 PM UTC

    Status Update – Performance Investigation Engineering has rolled back the recent change, and we’ve observed improvement in latency metrics. However, other performance indicators have not shown the same level of improvement. We are continuing to actively investigate the issue to determine the underlying cause. Some incremental improvements may still be observed as we proceed with analysis and mitigation efforts. Look for further updates here. A full Root Cause Analysis (RCA) will be provided once we have identified the cause and implemented a confirmed fix.

  3. resolved Feb 17, 2026, 11:28 PM UTC

    We have identified the root cause for the elevated latency and intermittent timeout errors which were affecting the US control plane (app.strongdm.com). There should be no further service-impacts as a result of this event. Engineering is taking steps to prevent such occurrences moving forward, and will provide an RCA within the next 7 days.

  4. postmortem Feb 18, 2026, 03:47 PM UTC

    On February 17, 2026, some customers experienced elevated latency in the US Control Plane due to a relatively small number of specific query log requests. These specific requests were searching for a very small subset of queries within a very large dataset, which created significant server load for such a small number of requests. We implemented safeguards to improve log retrieval behavior and restored system performance. These safeguards should not affect normal query retrievals, but will reduce the load of specific query log requests by spreading out the request over a longer time period. Longer term, we are prioritizing other improvements to our query log architecture.

Read the full incident report →

Major January 15, 2026

StrongDM Slack Integration is experiencing issues currently.

Detected by Pingoru
Jan 15, 2026, 06:57 PM UTC
Resolved
Jan 15, 2026, 07:32 PM UTC
Duration
35m
Affected: APIAPIAPI
Timeline · 4 updates
  1. investigating Jan 15, 2026, 06:57 PM UTC

    Investigation has started. Updates to follow. At this time the only StrongDM component impacted is our Slack Integration.

  2. identified Jan 15, 2026, 07:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 15, 2026, 07:21 PM UTC

    We have rolled back to a previous version and the Slack Integration should now be working. If you are still having problems related to our Slack integration please reach out to Support: https://help.strongdm.com/hc/en-us/requests/new We are monitoring the situation.

  4. resolved Jan 15, 2026, 07:32 PM UTC

    This issue has been resolved. The cause: The SKU of certain customers was miscalculated by the Slack integration, resulting in affected customers losing functionality. A code change will be pushed out to make fix this issue.

Read the full incident report →

Critical December 12, 2025

Service Degradation on US Control Plane.

Detected by Pingoru
Dec 12, 2025, 12:49 AM UTC
Resolved
Dec 12, 2025, 02:12 AM UTC
Duration
1h 22m
Affected: Admin UIAPI
Timeline · 4 updates
  1. investigating Dec 12, 2025, 12:49 AM UTC

    We are currently investigating the issue. We will update here as we know more.

  2. monitoring Dec 12, 2025, 02:10 AM UTC

    We have identified an issue causing performance issues in our product DB. We are monitoring and a more detailed update will follow.

  3. resolved Dec 12, 2025, 02:12 AM UTC

    The incident has been resolved and we will provide an RCA within the next 7 days.

  4. postmortem Dec 12, 2025, 07:58 PM UTC

    **Summary** On December 11th 2025, StrongDM experienced a service degradation affecting the US Control Plane. The issue was caused by resource exhaustion from an internal monitoring component and lasted approximately 73 minutes before service was fully restored. **What Happened** An internal monitoring component configured to collect operational telemetry was unable to process data efficiently under US production load. This led to resource exhaustion on the Control Plane. UK and EU Control Planes were not affected due to lower total throughput volumes. **Resolution** Infrastructure rolled back the monitoring component's configuration, immediately relieving resource pressure and restoring normal service. **Prevention & Remediation** To prevent recurrence, StrongDM is updating testing processes to better catch issues like this and revising configuration review processes for internal tooling updates.

Read the full incident report →

Minor November 24, 2025

Reporting Refresh delay in Admin UI.

Detected by Pingoru
Nov 24, 2025, 06:30 PM UTC
Resolved
Nov 24, 2025, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 24, 2025, 07:15 PM UTC

    Our orchestration platform has been experiencing intermittent errors and we are actively working to fix the issues as quickly as possible. At this time the issue has been resolved and reporting is working correctly.

Read the full incident report →

Notice October 20, 2025

Monitoring AWS Service Disruption

Detected by Pingoru
Oct 20, 2025, 04:08 PM UTC
Resolved
Oct 20, 2025, 11:00 PM UTC
Duration
6h 51m
Affected: Admin UIAPI
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:08 PM UTC

    We’re aware of an ongoing issue with AWS that may impact some StrongDM US Control Plane customers. While this is not a StrongDM issue, we are actively monitoring the situation and will provide updates as needed. For more information, please refer to AWS’s status page: https://health.aws.amazon.com/health/status

  2. resolved Oct 20, 2025, 11:00 PM UTC

    As of 3:53 PM PDT this issue was resolve according to AWS. More information can be found here: https://health.aws.amazon.com/health/status this issue appears to be resolved.

Read the full incident report →

Major October 2, 2025

Connections through SDM nodes temporarily disrupted

Detected by Pingoru
Oct 02, 2025, 09:23 PM UTC
Resolved
Oct 02, 2025, 10:14 PM UTC
Duration
51m
Affected: APIAPIAPI
Timeline · 4 updates
  1. investigating Oct 02, 2025, 09:23 PM UTC

    The problem has been identified and a rollback is underway. More details will follow.

  2. monitoring Oct 02, 2025, 09:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 10:14 PM UTC

    This incident has been resolved. An RCA will be provided within a week. If you logged in to the StrongDM service during this short outage, the authentication won't be able to be verified with our control plane. Please log out and log back in to refresh the authentication with a valid token.

  4. postmortem Oct 09, 2025, 10:29 PM UTC

    **Summary:** During a routine system update on October 2, a server release was pushed to production that changed how tokens were validated, which led to failed connections to resources. Our internal canary deployment caught the issue and alerted the team. They started to rollback the change when we started to learn about customer impact. There were two compounding issues that caused this outage. **Cause:** It took some time for the issue to manifest in our Canary environment. By the time the system alerted, the build was deemed OK and pushed to production. Which was the ultimate root cause of the failure. **Impact:** * Disruption to resource connections. * Users who logged in during the window needed to re-authenticate. * No unauthorized access or security exposure. **Remediation & Prevention:** * Extending the delay between staging and production deployments for better early detection. * Updating infrastructure to manage environment

Read the full incident report →

Notice July 16, 2025

US Control Plane User login issue.

Detected by Pingoru
Jul 16, 2025, 01:39 PM UTC
Resolved
Jul 16, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 16, 2025, 01:39 PM UTC

    The US Control Plane experienced a degraded state affecting the ability for users to log in. The situation has stabilized and we are currently monitoring the Platform's stability. Customers who experience issues accessing the US Control Plane should reach out to the Support Team https://help.strongdm.com/hc/en-us/requests/new

Read the full incident report →

Notice July 10, 2025

UK SDM unable to send invite emails at this time.

Detected by Pingoru
Jul 10, 2025, 05:02 PM UTC
Resolved
Jul 14, 2025, 12:16 PM UTC
Duration
3d 19h
Affected: Admin UI
Timeline · 4 updates
  1. identified Jul 10, 2025, 04:22 PM UTC

    SDM is currently working to resolve the issue. We will update again once we have additional information. Standard functionality for those already invited to SDM remains normal.

  2. identified Jul 10, 2025, 05:02 PM UTC

    StrongDM has identified the issue blocking email delivery for our UK Control Plane. Currently users will not receive emails for the following reasons: *New user invitations *Access request workflow notifications (these will still work within the Admin Console and Slack/Teams) Please note, that Customers using StrongDM's native authentication (username/password) are currently unable to invite new users, but Customers using an external authentication provider are still able to onboard new users.

  3. monitoring Jul 11, 2025, 02:00 PM UTC

    Email notifications are once again being sent on our UK control plane. We are monitoring the issue. If you continue to see issues with email notifications please reach out to StrongDM Support: https://help.strongdm.com/hc/en-us/requests/new

  4. resolved Jul 14, 2025, 12:16 PM UTC

    This issue has been resolved. No additional incidents were reported or logged over the weekend.

Read the full incident report →

Minor July 3, 2025

High load/degraded performance

Detected by Pingoru
Jul 03, 2025, 10:21 PM UTC
Resolved
Jul 03, 2025, 11:15 PM UTC
Duration
53m
Affected: Admin UIAPI
Timeline · 3 updates
  1. investigating Jul 03, 2025, 10:21 PM UTC

    We're currently investigating an issue that is causing degraded performance for some users. We will provide further updates as they become available.

  2. monitoring Jul 03, 2025, 10:31 PM UTC

    We have found and resolved the issue affecting the US control plane. Estimated impact on performance was approximately 6 minutes. We are continuing to monitor affected systems.

  3. resolved Jul 03, 2025, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 16, 2025

SSO Login Degradation: OneLogin SAML & OIDC

Detected by Pingoru
Jun 16, 2025, 03:47 PM UTC
Resolved
Jun 16, 2025, 05:55 PM UTC
Duration
2h 8m
Affected: Admin UIAdmin UIAdmin UI
Timeline · 4 updates
  1. investigating Jun 16, 2025, 03:47 PM UTC

    We are currently investigating an authentication issue affecting some users logging in via OneLogin SSO at app.strongdm.com and the StrongDM GUI client. SAML: A recent change from OneLogin appears to impact SAML logins. As a workaround, remove the trailing slash from the Login URL in your StrongDM application settings within OneLogin. This restores login functionality for most SAML users. OIDC: A recent change from OneLogin appears to impact OIDC logins. OneLogin has reverted the change. No further action is required.

  2. investigating Jun 16, 2025, 05:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 16, 2025, 05:47 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jun 16, 2025, 05:55 PM UTC

    This issue has now been resolved. SAML: The app login URL should not include a trailing slash. OIDC: OneLogin reverted the changes to OIDC authentication behavior, no further changes are required.

Read the full incident report →

Minor June 3, 2025

Intermittent Admin UI Outage

Detected by Pingoru
Jun 03, 2025, 10:58 PM UTC
Resolved
Jun 03, 2025, 10:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 03, 2025, 10:58 PM UTC

    StrongDM is experiencing intermittent connection issues with https://app.strongdm.com a rollback is in process. We will update with more information.

Read the full incident report →