StrongDM experienced a major incident on October 21, 2025 affecting Admin UI and Admin UI and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 21, 2025, 07:58 PM UTC
StrongDM is aware of an issue with the Admin UI not loading. The issue has been identified and a fix is being implemented.
- identified Oct 21, 2025, 07:58 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2025, 08:30 PM UTC
The Admin UI's for both the US and EU control planes have been restored. We are still working on restoring service to our UK control plane. Updates to follow.
- resolved Oct 21, 2025, 08:36 PM UTC
At this time Admin Access to the UK control plane has been restored. If you are still having issues connecting to the StrongDM Admin UI reach out to StrongDM Support https://help.strongdm.com/hc/en-us/requests/new
- postmortem Nov 14, 2025, 08:44 PM UTC
**Summary** On October 21st, 2025, StrongDM experienced an outage affecting access to the Admin UI across multiple Control Planes. The issue began shortly after a planned update and lasted approximately 30 minutes before service was fully restored. **What Happened** Prior to the incident, Control Planes were operating on Admin UI version 116.27.0. Around 12:00 PM PDT, a code change was deployed that unintentionally disrupted replication between internal systems responsible for propagating updates across Control Planes. At 12:45 PM PDT, Admin UI version 116.28.0 was released as part of a routine update. Due to the earlier replication issue, this new version was not consistently distributed to the Control Planes. This inconsistency caused components of the Admin UI to become unavailable. The outage lasted for approximately 30 minutes while the team identified the replication issue, restored consistency, and validated recovery. **Resolution** Engineering corrected the replication pathway and ensured all Control Planes received the appropriate version updates. Normal service was restored once consistency was re-established. **Prevention & Remediation** To prevent this issue from occurring again, StrongDM engineering has implemented additional validation and safety checks in the release process to ensure that updates are properly replicated before becoming active.