StrongDM incident
UK SDM unable to send invite emails at this time.
StrongDM experienced a notice incident on July 10, 2025 affecting Admin UI, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 10, 2025, 04:22 PM UTC
SDM is currently working to resolve the issue. We will update again once we have additional information. Standard functionality for those already invited to SDM remains normal.
- identified Jul 10, 2025, 05:02 PM UTC
StrongDM has identified the issue blocking email delivery for our UK Control Plane. Currently users will not receive emails for the following reasons: *New user invitations *Access request workflow notifications (these will still work within the Admin Console and Slack/Teams) Please note, that Customers using StrongDM's native authentication (username/password) are currently unable to invite new users, but Customers using an external authentication provider are still able to onboard new users.
- monitoring Jul 11, 2025, 02:00 PM UTC
Email notifications are once again being sent on our UK control plane. We are monitoring the issue. If you continue to see issues with email notifications please reach out to StrongDM Support: https://help.strongdm.com/hc/en-us/requests/new
- resolved Jul 14, 2025, 12:16 PM UTC
This issue has been resolved. No additional incidents were reported or logged over the weekend.