Resolved after 4 hours 9 minutes, affecting us-east, on August 5, 2026.
The issue has been identified, and our engineering team is working to restore the data to its original state.
Affected components
us-east
Update timeline
- investigating Aug 05, 2026, 05:05 PM UTC
We are aware of an issue affecting data retrieval for a subset of Chat customers located in the US-East region. Affected customers may see errors or empty results when retrieving messages from channels. Our engineering team is investigating.
- identified Aug 05, 2026, 09:08 PM UTC
The issue has been identified, and our engineering team is working to restore the data to its original state.
- resolved Aug 05, 2026, 09:14 PM UTC
The incident has been resolved.
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