Storyous incident

CSOB Payment Gateway & Terminals outage

Resolved after 19 hours 33 minutes, affecting Pokladní systém, tablety (POS), on October 21, 2021.

monitoring Oct 21, 2021, 01:09 PM UTC

The issue was identified, ČSOB confirmed energy outage on their side. They are intensively working on fixing. Source to follow situation updates: https://twitter.com/CSOB_CZ/status/1451166073470992384?s=20

Started: Oct 21, 2021, 11:22 AM UTC
Resolved: Oct 22, 2021, 06:55 AM UTC
Duration: 19h 33m
Detected by Pingoru: Oct 21, 2021, 11:22 AM UTC

Affected components

Pokladní systém, tablety (POS)

Update timeline

investigating Oct 21, 2021, 11:22 AM UTC

Probably ČSOB has some issues with payment server. ČSOB terminals and payment gateway are not working. We couldn't contact CSOB support, but seems like the problem is on their side.
monitoring Oct 21, 2021, 01:09 PM UTC

The issue was identified, ČSOB confirmed energy outage on their side. They are intensively working on fixing. Source to follow situation updates: https://twitter.com/CSOB_CZ/status/1451166073470992384?s=20
resolved Oct 22, 2021, 06:55 AM UTC

Problem was fixed, everything is working as supposed.

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