Resolved after 5 hours 43 minutes, affecting Administration (admin.storyous.com), on December 10, 2021.
The master database is up and running. However the database for reports is still unhealthy, so some customer may see incorrect data in the reports until that database is fixed by provider.
Affected components
Update timeline
- investigating Dec 10, 2021, 12:25 PM UTC
We are currently investigating this issue.
- identified Dec 10, 2021, 12:45 PM UTC
One of the databases is having problems, we are already dealing with the issue with the provider.
- monitoring Dec 10, 2021, 01:28 PM UTC
A part of our users is still affected. Our infrastructure provider is trying to solve the issue with the highest priority.
- monitoring Dec 10, 2021, 03:18 PM UTC
The master database is up and running. However the database for reports is still unhealthy, so some customer may see incorrect data in the reports until that database is fixed by provider.
- resolved Dec 10, 2021, 06:08 PM UTC
This incident has been resolved.
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