Resolved after 5 days, on February 20, 2021.
API errors are back to normal. The team is continuing to monitor.
Update timeline
- investigating Feb 20, 2021, 08:18 PM UTC
We began to see an increase in 500 errors over the weekend. We switched to a backup system which significantly reduced errors, however error levels are still slightly elevated. We are actively investigating the issue.
- monitoring Feb 22, 2021, 02:22 PM UTC
API errors are back to normal. The team is continuing to monitor.
- resolved Feb 25, 2021, 08:24 PM UTC
This incident has been resolved.
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