Storyblocks incident

403 Forbidden Errors on Download Requests

Resolved after 1 hour 45 minutes, on May 19, 2022.

resolved May 19, 2022, 09:07 PM UTC

Beginning around 3:15 PM EDT, some users of the API began incorrectly receiving 403 responses on requests to our Download endpoints. The response included the message "Your contract does not allow access to the stock item.". This error has been resolved as of 4:45 PM EDT.

Started
May 19, 2022, 07:00 PM UTC
Resolved
May 19, 2022, 08:45 PM UTC
Duration
1h 45m
Detected by Pingoru
May 19, 2022, 07:00 PM UTC

Update timeline

  1. resolved May 19, 2022, 09:07 PM UTC

    Beginning around 3:15 PM EDT, some users of the API began incorrectly receiving 403 responses on requests to our Download endpoints. The response included the message "Your contract does not allow access to the stock item.". This error has been resolved as of 4:45 PM EDT.

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