StoreFeeder experienced a critical incident on April 3, 2023 affecting DHL Express (International) and UK Mail / DHL Parcel UK, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
DHL Express (International)UK Mail / DHL Parcel UK
Update timeline
- identified Apr 03, 2023, 07:45 AM UTC
We have had reports of being in able to despatch via DHL. This appears to be an issue with their API and is beyond our control so we can only advise to keep trying to despatch occasionally.
- identified Apr 03, 2023, 07:45 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 03, 2023, 08:16 AM UTC
We have had reports that users are now able to despatch