StoreFeeder experienced a major incident on November 10, 2023 affecting StoreFeeder Main System, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2023, 09:27 AM UTC
We are currently investigating an issue where StoreFeeder may be unavailable for some users. It appears to be an overall DNS based issue as a refresh sometimes works. We will update this page as we know more.
- investigating Nov 10, 2023, 09:42 AM UTC
Early indications seem to confirm this may be a global issue affecting many sites as downdetector is showing reports of outages for big services https://downdetector.co.uk/ We will update as we find out more
- identified Nov 10, 2023, 10:12 AM UTC
Microsoft have just updated their Azure status page with the following: "Azure Services - Europe - Investigating We are currently investigating a service health alert for Azure Services in Europe. Further details will be provided as information becomes available. This message was last updated at 10:06 UTC on 10 November 2023" Unfortunately this is out of our control at StoreFeeder but will keep this page up to date as more information becomes available.
- monitoring Nov 10, 2023, 10:51 AM UTC
At StoreFeeder we are now seeing a consistant level of access by our users so we are updating to monitoring. However you may still be affected by the issues as outlined below in an update from Microsoft "Azure Services - Europe - Investigating Starting at 09:00 UTC on 10 Nov 2023, we identified that customers in the leveraging Azure services in Europe may experience increased latency and failures when accessing Azure resources. We are currently investigating to understand the underlying cause and will provide the next update in 60 minutes or as events warrant. This message was last updated at 10:37 UTC on 10 November 2023 "
- resolved Nov 10, 2023, 01:38 PM UTC
We have had no more reports of issues with customers in the past 2 hours and this incident is now longer showing on the Azure status page so we are considering this issue resolved. Thank you for your understanding.