StoreFeeder experienced a minor incident on March 4, 2024 affecting OnBuy, lasting 20h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 04, 2024, 11:58 AM UTC
Some of our users may experience problems with orders downloading from OnBuy. While attempting to retrieve order details, we are receiving a 500 Internal Server Error from OnBuy, which indicates an issue their end. Our developers are in contact with OnBuy and we will update this page as soon as we have any more information.
- identified Mar 04, 2024, 12:48 PM UTC
We have had a reply from OnBuy: We are currently experiencing some disruption that is affecting our order imports. This is a by-product of our continuing migration onto the Google Cloud Platform. We want to reassure you that we have identified the issue, and our dev engineers, dev ops team and QA testers are working hard to deploy fixes. We will restore regular service in this area as quickly as possible and will continue to keep you updated. We're sorry for any impact that this is having on you and thank you for your continued patience and support while we make this landmark change, which will allow us to strengthen OnBuy for the future.
- resolved Mar 05, 2024, 08:54 AM UTC
We have had confirmation overnight from OnBuy Technical Teams, that the issue is not resolved and we are seeing orders coming into the system from OnBuy channels.