StoreFeeder incident

Error when despatching an order

Minor Resolved View vendor source →

StoreFeeder experienced a minor incident on September 26, 2024 affecting SF Background Processes, lasting 12d 18h. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 02:55 PM UTC
Resolved
Oct 09, 2024, 09:50 AM UTC
Duration
12d 18h
Detected by Pingoru
Sep 26, 2024, 02:55 PM UTC

Affected components

SF Background Processes

Update timeline

  1. investigating Sep 26, 2024, 02:55 PM UTC

    We are aware that some users are having errors when trying to despatch/pre-despatch orders. We are looking at this URGENTLY. We will keep the status page up to date with the latest information.

  2. monitoring Sep 26, 2024, 02:58 PM UTC

    The issue has been found and resolved. We are now monitoring the system.

  3. resolved Oct 09, 2024, 09:50 AM UTC

    This incident has been resolved.