StoreFeeder experienced a major incident on October 9, 2024 affecting External Royal Mail Services, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
External Royal Mail Services
Update timeline
- identified Oct 09, 2024, 09:46 AM UTC
An issue has been identified with Royal Mail's OBA portal. Recent security updates they have applied have prevented us from communicating with them. We are working with Royal Mail to regain access. We will provide updates here as we find out more.
- monitoring Oct 09, 2024, 12:10 PM UTC
Royal Mail have made changes and customers are now able to manifest again. We will monitor for the rest of the day but we consider this issue to be resolved.
- resolved Oct 11, 2024, 07:41 AM UTC
This incident has been resolved.