StoreFeeder experienced a minor incident on October 21, 2024 affecting DPD / DPD Local, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
DPD / DPD Local
Update timeline
- investigating Oct 21, 2024, 01:14 PM UTC
We have been made aware that some users may be encountering issues when despatching via DPD. We are investigating this issue, but initial information suggest it is an issue on DPD's side. We will be posting updates on this incident as we get them.
- identified Oct 21, 2024, 01:26 PM UTC
We have contacted DPD who have confirmed that the issue is their end and they are working to resolve ASAP
- monitoring Oct 21, 2024, 02:49 PM UTC
We have been able to successfully create a DPD label now. The service may still be intermittent though. We are monitoring the situation.
- resolved Oct 21, 2024, 03:37 PM UTC
This incident has been resolved.