StoreFeeder Outage History
StoreFeeder is up right nowPingoru has recorded 52 incidents for StoreFeeder: 13 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 50 of 720 (7%) |
| May 2026 | 1 | 297 of 744 (40%) |
| June 2026 | 1 | 18 of 720 (3%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 25 of 744 (3%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 2 | 7 of 526 (1%) |
Incidents, newest first
Minor October 21, 2026 Amazon orders for the USA and Canada not updating on channel 1h 43m Amazon
Started Oct 21, 2026, 12:11 PM UTC· resolved Oct 21, 2026, 01:55 PM UTC
- investigating Oct 21, 2026, 12:11 PM UTC
We know that some Amazon orders for the USA and Canada are not updating on the channel. Our team is looking into it now, and we’ll post an update as soon as we can. You don’t need to contact StoreFeeder Support about this. Please watch for further messages here and check our status page for the latest updates. We’re sorry for any inconvenience this causes, and thank you for your patience.
- resolved Oct 21, 2026, 01:55 PM UTC
Amazon orders for the USA and Canada are updating on the channel as normal again. We think the problem was on Amazon’s side and has since been fixed, but we can’t confirm this yet. We’ll keep monitoring to make sure everything stays stable. We’re now retrying the shipping updates for the affected orders, so you don’t need to do anything. If you’ve already dispatched any of these orders manually on Amazon, the retry for those orders will show an error. You can safely ignore these errors, because the orders are already dispatched on the channel. Thank you for your patience while we looked into this, and we’re sorry for any inconvenience
Minor October 20, 2026 DPD API – Service Disruption 5h 37m DPD / DPD Local
Started Oct 20, 2026, 07:22 AM UTC· resolved Oct 20, 2026, 01:00 PM UTC
- monitoring Oct 20, 2026, 07:22 AM UTC
We are currently experiencing an issue with the DPD API, which is preventing customers from dispatching orders through StoreFeeder. Customers attempting to dispatch orders using DPD services will receive an error. This issue is with DPD's API and is outside of StoreFeeder's control. We are currently awaiting DPD to restore their service. We apologise for the inconvenience caused and will provide further updates as soon as the service is restored.
- monitoring Oct 20, 2026, 07:23 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2026, 07:23 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2026, 01:00 PM UTC
The issue affecting the DPD API has now been resolved, and customers should be able to dispatch orders through StoreFeeder as normal. The disruption was caused by an issue with DPD's API, which prevented customers from generating shipping labels and dispatching orders.
Minor September 21, 2026 Royal Mail Issues 1h 16m External Royal Mail Services
Started Sep 21, 2026, 10:06 AM UTC· resolved Sep 21, 2026, 11:22 AM UTC
- investigating Sep 21, 2026, 10:06 AM UTC
We are aware of an ongoing that some users are experiencing when despatching orders with a Royal Mail shipping service. We are looking at this as a matter of urgency with Royal Mail. We will provide updates via this page. There is no need to contact us about this.
- monitoring Sep 21, 2026, 10:32 AM UTC
The issue has been rectified and we are now monitoring for a short period.
- resolved Sep 21, 2026, 11:22 AM UTC
This incident has been resolved.
Minor August 4, 2026 eBay Listing Upload Issue 1d 1h eBay API
Started Aug 04, 2026, 09:57 AM UTC· resolved Aug 05, 2026, 11:00 AM UTC
- identified Aug 04, 2026, 09:57 AM UTC
We've identified an intermittent issue with the eBay listing page whereby the condition and duration fields are not being populated and this is preventing listing upload. We have identified the issue and we're now working on fix.
- resolved Aug 07, 2026, 09:05 AM UTC
This incident has been resolved.
Notice June 3, 2026 Shopify Degraded Performance 18h 5m Shopify Storefront
Started Jun 03, 2026, 01:57 PM UTC· resolved Jun 04, 2026, 08:02 AM UTC
- monitoring Jun 03, 2026, 01:57 PM UTC
Dear Customers, We are aware of reports of degraded performance affecting Shopify and are currently monitoring the situation. As this issue appears to be originating from Shopify's services, some customers may experience delays with Shopify-related actions, including order downloads, stock updates, listing updates, or other synchronisation processes. We are actively monitoring the situation and will provide further updates as soon as more information becomes available. At this time, there is no need to contact StoreFeeder Support regarding this issue unless you are experiencing problems that persist after Shopify has confirmed the incident has been resolved. Thank you for your patience and understanding. Kind Regards, StoreFeeder Support
- resolved Jun 04, 2026, 08:02 AM UTC
This incident has been resolved.
Minor May 5, 2026 DHL Degraded service 18h 25m Other Courier links
Started May 05, 2026, 01:39 PM UTC· resolved May 06, 2026, 08:04 AM UTC
- investigating May 05, 2026, 01:39 PM UTC
Dear Customers, We are aware of reports of degraded service affecting DHL. Initial investigations indicate that this issue is originating from DHL rather than StoreFeeder. We are continuing to monitor the situation and are awaiting further updates from DHL. There is no need to contact support regarding this at this time. We will provide further updates as soon as more information becomes available. Kind regards, StoreFeeder Support
- resolved May 06, 2026, 08:04 AM UTC
Dear Customers, We are seeing that DHL service has returned to normal. We will resolve this incident here. Kind regards, StoreFeeder Support
Minor April 29, 2026 Amazon have informed us of an issue 14d 1h Amazon
Started Apr 29, 2026, 08:42 AM UTC· resolved May 13, 2026, 09:56 AM UTC
- identified Apr 29, 2026, 08:42 AM UTC
We have been informed by Amazon of ongoing issues with some of their API feeds. This may effect the updating of both inventory and shipping updates from StoreFeeder to Amazon. https://sellercentral.amazon.com/sp-api-status?locale=en-US Amazon are working to resolve this issue. We will update this page when we have any more information.
- resolved May 13, 2026, 09:56 AM UTC
We have been informed that this issue has now been resolved
Minor April 27, 2026 Degraded Performance on Product and Order searches 50m StoreFeeder Main System
Started Apr 27, 2026, 08:54 AM UTC· resolved Apr 27, 2026, 09:44 AM UTC
- investigating Apr 27, 2026, 08:54 AM UTC
Dear Customers, We are aware of a performance issue this morning that is affecting product and order searches. Our team is actively investigating and we will share updates as soon as more information becomes available. We appreciate your patience while we work to resolve this. There is no need to raise a support ticket for this issue at this time. Kind regards, StoreFeeder Support
- investigating Apr 27, 2026, 09:11 AM UTC
UPDATE: You can still use the Orders and Products grids for your searches. This issue only affects the search boxes on the top right and above the grids
- resolved Apr 27, 2026, 09:44 AM UTC
We have identified and resolved the issue. Your experience using the search boxes for Orders and Products should now be back to normal. Kind Regards, StoreFeeder Support
Minor April 24, 2026 Location validation issue when picking on the App 7h 48m StoreFeeder WMS App
Started Apr 24, 2026, 08:45 AM UTC· resolved Apr 24, 2026, 04:34 PM UTC
- investigating Apr 24, 2026, 08:45 AM UTC
We are aware of an issue since the V4.12.0 update to the StoreFeeder App that is failing on the location validation in the picking process. We are investigating this now. In the meantime, we suggest people avoid setting pickwaves with to the following validation types: *Location and Single Product *Location and Product Quantity All other validation types are working as expected, This is also affecting the scanning of Totes when pickwaves are set to consolidated picking type. This can be overidden by putting a manual note in the input box and this will let you proceed.
- identified Apr 24, 2026, 09:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 24, 2026, 11:02 AM UTC
The fix has gone live (V4.12.1) and testing has been successful. We are currently monitoring,
- resolved Apr 24, 2026, 04:34 PM UTC
This incident has been resolved.
Critical April 7, 2026 DHL services down 1h 37m DHL Express (International), UK Mail / DHL Parcel UK
Started Apr 07, 2026, 11:12 AM UTC· resolved Apr 07, 2026, 12:50 PM UTC
- identified Apr 07, 2026, 11:12 AM UTC
We are currently aware of an issue affecting DHL services, which appears to be causing disruption. Please note that this is not a StoreFeeder-related issue, and we are actively monitoring the situation. There is no need to contact support regarding this, as we are already aware and investigating. We will provide an update as soon as we receive confirmation that DHL services are back to normal. Thank you for your patience. StoreFeeder Support
- resolved Apr 07, 2026, 12:50 PM UTC
We have received reports that this issue is resolved and people are producing labels now
Minor March 26, 2026 Amazon connection issues 17h 47m Amazon
Started Mar 26, 2026, 03:41 PM UTC· resolved Mar 27, 2026, 09:28 AM UTC
- investigating Mar 26, 2026, 03:41 PM UTC
We have been made aware that some customers are experiencing issues with their Amazon connections. We are investigating as a top priority and will update this page with any updates as we find them There is no need to contact us again if you are affected.
- monitoring Mar 26, 2026, 03:58 PM UTC
The problem was discovered and isolated. All integrations should reconnect successfully now.
- resolved Mar 27, 2026, 09:28 AM UTC
This incident has been resolved.
Minor December 5, 2025 Ongoing Cloudflare Issue Affecting Connectivity and Support 2h 55m StoreFeeder Main System
Started Dec 05, 2025, 09:19 AM UTC· resolved Dec 05, 2025, 12:15 PM UTC
- identified Dec 05, 2025, 09:19 AM UTC
Dear Customers, We are currently aware of a wider Cloudflare outage that is affecting connectivity across a number of online services globally. As Cloudflare sits between users and many web-based platforms, this incident may cause intermittent access issues, slow loading, or temporary connection failures when attempting to reach StoreFeeder or related services. At this stage, StoreFeeder itself remains operational, but some customers may experience difficulties accessing parts of the system or external services integrated with StoreFeeder. There is no need to contact us about this issue as we are actively monitoring the situation and will continue to track Cloudflare’s updates. Unfortunately, this is an external incident, and we must wait for Cloudflare to resolve the issue on their side. This issue is further impacting our support ticketing system causing us not to be able to take calls or live chats. Thank you for your patience and understanding while this global disruption is addressed. Kind regards, The StoreFeeder Team
- resolved Dec 05, 2025, 12:15 PM UTC
The incident looks to be resolved
Minor November 18, 2025 Issues logging in to SF 1d 2h StoreFeeder Main System
Started Nov 18, 2025, 11:49 AM UTC· resolved Nov 19, 2025, 02:19 PM UTC
- investigating Nov 18, 2025, 11:49 AM UTC
Dear StoreFeeder Users, We’re currently aware of an issue preventing some users from logging in to StoreFeeder. This appears to be caused by CloudFlare outside of StoreFeeder, but it is affecting login access for certain accounts. Our team is actively investigating and monitoring the situation through our external channels. If you are already logged in, please continue to use StoreFeeder as normal — however, we recommend that you do not log out until the issue is resolved. We will provide further updates as soon as we have more information. Kind regards, The StoreFeeder Team
- resolved Nov 19, 2025, 02:19 PM UTC
The CloudFlare incident has been reported as resolved
Minor October 20, 2025 Amazon Web Services (AWS) outage 22h 9m Other
Started Oct 20, 2025, 09:49 AM UTC· resolved Oct 21, 2025, 07:58 AM UTC
- investigating Oct 20, 2025, 09:49 AM UTC
We’re aware of a major Amazon Web Services (AWS) outage currently affecting a range of online services, including couriers, marketplaces, and webstores. (https://www.bbc.co.uk/news/live/c5y8k7k6v1rt?app-referrer=push-notification) Please note that StoreFeeder itself is not directly affected, but because we connect to external systems which could be, you may experience issues including, but not limited to: - Shipping labels not being generated - Updates to sales channels failing - Error messages appearing when communicating with couriers or marketplaces - Connections to accounting platforms (Xero etc) These issues are beyond our control and depend on when each affected service restores normal operation. We’ll continue to monitor the situation closely. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 09:49 AM UTC
AWS started slowly recovering their services. Our team continues to monitor the situation.
- resolved Oct 21, 2025, 07:58 AM UTC
This incident has been resolved.
Minor October 6, 2025 Reports of system slowness 1h 9m StoreFeeder Main System
Started Oct 06, 2025, 10:15 AM UTC· resolved Oct 06, 2025, 11:24 AM UTC
- investigating Oct 06, 2025, 10:15 AM UTC
We have had some reports of slowness of the system affecting some of our users. We are aware of the issue and we are investigating as a matter of urgency. If this is affecting you, there is no need to contact support. We will keep this page live with updates.
- identified Oct 06, 2025, 10:19 AM UTC
We have identified an external issue with one of our databases, We are working on this, and it should be resolved very soon.
- identified Oct 06, 2025, 10:39 AM UTC
The issue has been resolved and we are currently monitoring.
- resolved Oct 06, 2025, 11:24 AM UTC
This incident has been resolved.
Minor September 22, 2025 DPD Issue 17h 25m DPD / DPD Local
Started Sep 22, 2025, 02:27 PM UTC· resolved Sep 23, 2025, 07:52 AM UTC
- investigating Sep 22, 2025, 02:27 PM UTC
We have received a few reports that DPD is not allowing customers to generate labels. We are currently investigating this, but it does appear to be a DPD issue.
- identified Sep 22, 2025, 03:16 PM UTC
DPD have confirmed that the issue is on their end and are working to resolve the issue.
- resolved Sep 23, 2025, 07:52 AM UTC
We have had confirmation overnight that DPD have resolved the issue.
Minor July 21, 2025 SF running slow 1h 24m StoreFeeder Main System
Started Jul 21, 2025, 01:29 PM UTC· resolved Jul 21, 2025, 02:53 PM UTC
- investigating Jul 21, 2025, 01:29 PM UTC
Dear Customers, We have had reports of Storefeeder being slow and timing out. We are investigating the issue and looking to resolve ASAP. You do not have to contact Support as we are already taking steps to mitigate and resolve. Best Regards, StoreFeeder Support
- monitoring Jul 21, 2025, 02:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2025, 02:53 PM UTC
This incident has been resolved.
Minor July 4, 2025 Reports of Slowness 1h 20m StoreFeeder Main System
Started Jul 04, 2025, 12:15 PM UTC· resolved Jul 04, 2025, 01:35 PM UTC
- investigating Jul 04, 2025, 12:15 PM UTC
Dear Customers, We have had reports of Storefeeder being slow and timing out. We are investigating the issue and looking to resolve ASAP. You do not have to contact Support as we are already taking steps to mitigate and resolve. Best Regards, StoreFeeder Support
- monitoring Jul 04, 2025, 12:58 PM UTC
We have taken actions to resolve the issue and we are continuing to monitor. If you are still having issues, try clearing your cache and cookies from your browser. If you still have issues after clearing, please contact support and tell us what you are attempting
- resolved Jul 04, 2025, 01:35 PM UTC
This incident has been resolved.
Minor July 1, 2025 SF SLowness 52m StoreFeeder Main System
Started Jul 01, 2025, 11:21 AM UTC· resolved Jul 01, 2025, 12:13 PM UTC
- investigating Jul 01, 2025, 11:21 AM UTC
We have had reports of SF being slow. We are currently investigating and will provide further updates as they come along. There is no need to get in contact with Support as we are already looking into this.
- resolved Jul 01, 2025, 12:13 PM UTC
This incident has now been resolved
Minor June 16, 2025 Issue with filtering on Outstanding Orders on Picking page 56m StoreFeeder Main System
Started Jun 16, 2025, 12:49 PM UTC· resolved Jun 16, 2025, 01:46 PM UTC
- investigating Jun 16, 2025, 12:49 PM UTC
We have found an issue that may be causing the filtering on some columns not to work on the Outstanding Orders of the Picking page for some users. We are investigating and focusing our resources to resolving this issue so please bear with us. We will be updating our status page as well so keep an eye out for updates. Thank you for your patience and understanding.
- identified Jun 16, 2025, 12:55 PM UTC
This issue has been identified and we are fixing it to return to normal operations
- monitoring Jun 16, 2025, 12:56 PM UTC
Our early testing has shown that performance is back to normal. We will continue to monitor to ensure everything is ok.
- resolved Jun 16, 2025, 01:46 PM UTC
This incident has now been resolved and everything is back to normal operations
Minor June 5, 2025 Export Issue 1h 45m StoreFeeder Main System
Started Jun 05, 2025, 07:15 AM UTC· resolved Jun 05, 2025, 09:00 AM UTC
- identified Jun 05, 2025, 07:15 AM UTC
We are aware of an issue that is stopping some of our customers from completing exports from the system. The cause had been identified and we have issued a short term fix to allow exports to be done again while we rectify the cause. Apologies for the short inconvenience.
- monitoring Jun 05, 2025, 08:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2025, 09:00 AM UTC
This incident has been resolved.
Minor June 2, 2025 Slowness Reports 56m StoreFeeder Main System
Started Jun 02, 2025, 09:18 AM UTC· resolved Jun 02, 2025, 10:14 AM UTC
- identified Jun 02, 2025, 09:18 AM UTC
We are currently getting reports of slowness from our customers. We are investigating and will start to roll out more resources ASAP and will update this page as things change. Thank you for your patience and understanding. Best regards, The StoreFeeder Team
- monitoring Jun 02, 2025, 09:44 AM UTC
We have now put more resources live and will continue to monitor until we are sure that the slowness has been resolved.
- resolved Jun 02, 2025, 10:14 AM UTC
After monitoring for a while, we are now happy that the slowness issue has gone. This incident has now been resolved.
Major May 2, 2025 Problems accessing StoreFeeder 3h 12m StoreFeeder Main System
Started May 02, 2025, 01:54 PM UTC· resolved May 02, 2025, 05:06 PM UTC
- investigating May 02, 2025, 01:54 PM UTC
We are aware that some users are having issues accessing the system currently. We are investigating as a matter of urgency and will post an update as soon as possible.
- monitoring May 02, 2025, 02:05 PM UTC
The issue has been resolved and users should be able to access the system again. We will continue to monitor.
- resolved May 02, 2025, 05:06 PM UTC
The issue is now resolved and has been stable for 3 hours. We apologise for any inconvenience caused by an issue that was beyond our control.
Minor February 28, 2025 DPD Ireland - Intermittent issues 32d 4h DPD Ireland
Started Feb 28, 2025, 10:13 AM UTC· resolved Apr 01, 2025, 02:45 PM UTC
- identified Feb 28, 2025, 10:13 AM UTC
Please be advised we have been informed that DPD Ireland are currently experiencing intermittent technical issues with their API services which may affect your service. DPD IT Team is aware and actively pursuing an immediate resolution. Thank you for your patience and understanding while DPD resolve this matter.
- monitoring Feb 28, 2025, 10:52 AM UTC
DPD Ireland have informed us that the issue is resolved, so we are continuing to monitor for a short period.
- resolved Apr 01, 2025, 02:45 PM UTC
This incident has been resolved.
Minor February 20, 2025 Amazon order coming in with no address 1d 1h Amazon, Amazon Logistics / Buy Shipping
Started Feb 20, 2025, 02:03 PM UTC· resolved Feb 21, 2025, 03:30 PM UTC
- monitoring Feb 20, 2025, 02:03 PM UTC
We have had reports of two similar issues relating to Amazon orders and labels created through Amazon Buy Shipping 1. Orders are importing with no address. 2. When despatching an order using an Amazon Buy Shipping shipping method, the label has no address. We are investigating this further, but the initial findings seem to suggest it is an Amazon issue. It only seems to be affecting random orders, not all, and when we request an Amazon Buy Shipping label from Amazon, we simply send the Amazon order number, the address details are populated by Amazon Buy Shipping. The fact it is not affecting all orders and that these labels are also being rendered without the address, suggests the address issue is with Amazon itself. Therefore there is little we can do. We are checking all Amazon connections this end as a matter of course. We will continue to monitor.
- resolved Feb 21, 2025, 03:30 PM UTC
We have had no further reports of this happening today, so despite no official communication from Amazon, we believe they have resolved their issue that was causing this.