Storable Easy experienced a major incident on November 14, 2023, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 14, 2023, 02:36 PM UTC
We are aware of an issue preventing some Easy Payments users from accepting payments or issuing refunds. Our team has identified that it is due to a problem with our processing bank. We'll provide updates as they're available and we apologize for the inconvenience.
- monitoring Nov 14, 2023, 02:41 PM UTC
Our processing bank is reporting that transactions are succeeding again. We will continue to monitor for any issues.
- resolved Nov 14, 2023, 03:52 PM UTC
There have been no further issues with our processing bank. Thank you for your patience while this was resolved.