Sticky incident

"LimeLight" gateway experiencing declines due to DNS issues

Resolved after 3 hours 33 minutes, affecting Third Party Integrations, on September 12, 2019.

monitoring Sep 12, 2019, 02:43 PM UTC

Access to the "LimeLight" gateway endpoint https://secure.limelightgateway.com has been restored. Transactions should be processing normally again as of 10:30am ET.

Started: Sep 12, 2019, 01:10 PM UTC
Resolved: Sep 12, 2019, 04:44 PM UTC
Duration: 3h 33m
Detected by Pingoru: Sep 12, 2019, 01:10 PM UTC

Affected components

Third Party Integrations

Update timeline

investigating Sep 12, 2019, 01:10 PM UTC

The original "LimeLight" gateway (not "LimeLight 2.0" or "Network Merchant Inc" gateways - these are working fine) is experiencing declines due to DNS related issues with the secure.limelightgateway.com endpoint. We are investigating.
monitoring Sep 12, 2019, 02:43 PM UTC

Access to the "LimeLight" gateway endpoint https://secure.limelightgateway.com has been restored. Transactions should be processing normally again as of 10:30am ET.
resolved Sep 12, 2019, 04:44 PM UTC

This incident has been resolved.

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