Sticky incident

Platform Instability

Resolved after 25 minutes, affecting Transaction API and Analytics and 1 more, on October 20, 2022.

resolved Oct 21, 2022, 12:23 AM UTC

Stability has been restored across all affected systems and clients. We will continue to closely monitor all systems and client connections.

Started
Oct 20, 2022, 11:58 PM UTC
Resolved
Oct 21, 2022, 12:23 AM UTC
Duration
25m
Detected by Pingoru
Oct 20, 2022, 11:58 PM UTC

Affected components

Transaction APIAnalyticsMembership APIAdmin Portalportal.sticky.ioThird Party Integrations

Update timeline

  1. investigating Oct 20, 2022, 11:58 PM UTC

    We have identified an issue that is currently affecting platform stability for our clients. We are working diligently to resolve the issue and will post updates as they become available.

  2. investigating Oct 21, 2022, 12:05 AM UTC

    We have taken steps to address the issue and are seeing platform stability return for affected clients. Our Engineering Team is currently monitoring all aspects of the platform and will provide updates as the situation evolves.

  3. resolved Oct 21, 2022, 12:23 AM UTC

    Stability has been restored across all affected systems and clients. We will continue to closely monitor all systems and client connections.

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