Resolved after 10 minutes, on November 17, 2019.
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Update timeline
- monitoring Nov 17, 2019, 02:54 PM UTC
Let your users know once a fix is in place, and keep communication clear and precise.
- identified Nov 17, 2019, 03:00 PM UTC
As you continue to work through the incident, update your customers frequently.
- resolved Nov 17, 2019, 03:04 PM UTC
Empathize with those affected and let them know everything is operating as normal.
- investigating Nov 17, 2019, 03:30 PM UTC
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
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