Stellate incident

Kafka Connectivity Issues Causing Delayed Metrics

Resolved after 2 days 8 hours, affecting GraphQL Metrics and GraphQL Metrics, on November 10, 2025.

resolved Nov 12, 2025, 05:39 PM UTC

We’ve monitored the system for several hours after applying the patch, and everything appears stable — the issue should now be resolved.

Started
Nov 10, 2025, 09:00 AM UTC
Resolved
Nov 12, 2025, 05:39 PM UTC
Duration
2d 8h
Detected by Pingoru
Nov 10, 2025, 09:00 AM UTC

Affected components

GraphQL MetricsGraphQL Metrics

Update timeline

  1. investigating Nov 10, 2025, 09:00 AM UTC

    We’re currently experiencing connectivity issues between our Clickpipe instances and the Kafka cluster. This is causing backlogs in data processing, which may result in metrics appearing with delays on your dashboard. We are actively working with our Kafka vendor to identify and resolve the underlying network issue.

  2. resolved Nov 12, 2025, 05:39 PM UTC

    We’ve monitored the system for several hours after applying the patch, and everything appears stable — the issue should now be resolved.

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