Stayntouch incident

Delays in outbound traffic on our interface server

Resolved after 2 hours 9 minutes, affecting Interfaces, on October 17, 2018.

resolved Oct 17, 2018, 08:48 PM UTC

Message queueing is back to normal. No further interface disruption should be experienced.

Started
Oct 17, 2018, 06:39 PM UTC
Resolved
Oct 17, 2018, 08:48 PM UTC
Duration
2h 9m
Detected by Pingoru
Oct 17, 2018, 06:39 PM UTC

Affected components

Interfaces

Update timeline

  1. investigating Oct 17, 2018, 06:39 PM UTC

    Currently, we are experiencing delays in our outbound messages to interfaces. We are investigating the cause of this issue and will provide updates when they are available. You can expect to see delays in messages going out from ARI as well as reservation returns from your CRS provider.

  2. monitoring Oct 17, 2018, 07:07 PM UTC

    We have identified the root cause of the issue and have provided the appropriate fix. The development team will monitor the traffic which has increased and is steady.

  3. resolved Oct 17, 2018, 08:48 PM UTC

    Message queueing is back to normal. No further interface disruption should be experienced.

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