Staxbill incident

Fusebill Network Outage

Resolved after 2 hours 4 minutes, affecting API and Admin Interface and 1 more, on July 17, 2020.

monitoring Jul 17, 2020, 10:20 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 17, 2020, 09:48 PM UTC
Resolved
Jul 17, 2020, 11:52 PM UTC
Duration
2h 4m
Detected by Pingoru
Jul 17, 2020, 09:48 PM UTC

Affected components

APIAdmin InterfaceHosted Checkout PagesTransparent RedirectSelf Service Portal

Update timeline

  1. investigating Jul 17, 2020, 09:48 PM UTC

    Fusebill is investigating an issue with DNS resolution. We are working with our provider for a resolution.

  2. monitoring Jul 17, 2020, 10:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2020, 11:52 PM UTC

    This incident has been resolved.

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