Incorrect Metric Failure Notifications

Update timeline

1. investigating Oct 22, 2026, 11:58 AM UTC

   We are investigating an issue that caused metric failure email notifications to be sent to some customers this morning. We suspect the issue may be related to our Pingdom metrics integration, but the root cause has not yet been confirmed. Our team is actively investigating and will provide updates as more information becomes available.

2. identified Oct 22, 2026, 01:50 PM UTC

   We have identified the root cause of the issue affecting our Pingdom metrics integration and are currently preparing a fix. We will provide another update once the fix has been implemented and verified. We appreciate your patience while we work to resolve this issue.

3. monitoring Oct 22, 2026, 02:53 PM UTC

   The issue affecting our Pingdom metrics integration has been fully resolved. The root cause was an unannounced security change to Pingdom's API that disrupted our integration and triggered incorrect metric failure notifications. We have implemented the necessary changes to restore compatibility, and all Pingdom metrics are now functioning normally. Additionally, we've improved our internal monitoring and early warning systems to help detect similar issues sooner in the future. We apologize for the inconvenience and confusion caused by the unexpected notifications, and appreciate your patience while we worked to resolve this issue.

4. resolved Oct 22, 2026, 05:58 PM UTC

   The fix has been implemented and monitored, and we've confirmed that all Pingdom metrics are functioning normally again. This incident is now resolved. We apologize for the inconvenience and appreciate your patience.