Starshipit incident

Shopify Integration Checkout Rates Issue

Resolved after 2 hours 34 minutes, on October 7, 2026.

investigating Oct 07, 2026, 05:28 AM UTC

There have been reports of checkout rates issues with the Shopify Integration. Please navigate to Settings > Integrations > Shopify Settings and ensure 'Delivery Services' is enabled. Our team are investigating this in the interim.

Started
Oct 07, 2026, 05:28 AM UTC
Resolved
Oct 07, 2026, 08:03 AM UTC
Duration
2h 34m
Detected by Pingoru
Oct 07, 2026, 05:28 AM UTC

Update timeline

  1. investigating Oct 07, 2026, 05:28 AM UTC

    There have been reports of checkout rates issues with the Shopify Integration. Please navigate to Settings > Integrations > Shopify Settings and ensure 'Delivery Services' is enabled. Our team are investigating this in the interim.

  2. resolved Oct 07, 2026, 08:03 AM UTC

    We've now resolved the incident. Thanks for your patience.

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