Starling Bank incident

Technical Difficulties

Minor Vendor's status page →

Resolved after 5 hours 24 minutes, affecting Customer Support, on October 20, 2025.

monitoring Oct 20, 2025, 01:54 PM UTC

We are continuing to monitor for any further issues.

Started
Oct 20, 2025, 08:30 AM UTC
Resolved
Oct 20, 2025, 01:55 PM UTC
Duration
5h 24m
Detected by Pingoru
Oct 20, 2025, 08:30 AM UTC

Affected components

Customer Support

Update timeline

  1. monitoring Oct 20, 2025, 10:12 AM UTC

    We have been experiencing some technical difficulties affecting calls this morning. This should now be resolved, but if you do experience issues getting in touch, use our in app chat and messaging functionality, or contact us by email, as this is operating as normal.

  2. monitoring Oct 20, 2025, 01:54 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 20, 2025, 01:55 PM UTC

    This incident has been resolved.

Your product runs on more than Starling Bank

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →