Starling Bank experienced a minor incident on October 20, 2025 affecting Customer Support, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- monitoring Oct 20, 2025, 10:12 AM UTC
We have been experiencing some technical difficulties affecting calls this morning. This should now be resolved, but if you do experience issues getting in touch, use our in app chat and messaging functionality, or contact us by email, as this is operating as normal.
- monitoring Oct 20, 2025, 01:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 01:55 PM UTC
This incident has been resolved.