Starling Bank incident

Intermittent issues using MasterCard abroad

Resolved after 1 hour 30 minutes, affecting Debit Cards, on June 12, 2018.

resolved Jun 12, 2018, 10:12 AM UTC

We have been advised that all transactions should be processing normally again. Thank you for your patience.

Started
Jun 12, 2018, 08:42 AM UTC
Resolved
Jun 12, 2018, 10:12 AM UTC
Duration
1h 30m
Detected by Pingoru
Jun 12, 2018, 08:42 AM UTC

Affected components

Debit Cards

Update timeline

  1. investigating Jun 12, 2018, 08:42 AM UTC

    MasterCard are currently experiencing issues in their network in some parts of the world and transactions may be declined. We believe all UK transactions are processing normally and are in communication with MasterCard who are working to resolve the issue. We are sorry for any inconvenience caused and will keep you updated as we hear more.

  2. resolved Jun 12, 2018, 10:12 AM UTC

    We have been advised that all transactions should be processing normally again. Thank you for your patience.

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