Resolved after 1 hour 26 minutes, affecting Debit Cards, on July 12, 2018.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 12, 2018, 05:29 PM UTC
We are getting reports of issues using MasterCards this evening. This appears to be affecting multiple banks. We are in contact with MasterCard for further information. Some transactions are going through so please try again. We apologise for the inconvenience caused.
- identified Jul 12, 2018, 05:47 PM UTC
MasterCard are experiencing a global issue with their systems this evening and your card may be declined. If this happens, please try again. You may also receive a notification saying your transaction was reversed. The purchase will still complete successfully and the retailer will be paid. We apologise for the inconvenience and will update as soon as we hear more.
- monitoring Jul 12, 2018, 06:40 PM UTC
Earlier this evening Mastercard experienced a global issue. Card payments now appear to be working normally. We continue to monitor closely. Sorry if your evening has been disrupted.
- monitoring Jul 12, 2018, 06:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 12, 2018, 06:55 PM UTC
This incident has been resolved.
Your product runs on more than Starling Bank
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services