Starling Bank incident

Service Disruption

Resolved after 19 minutes, affecting Debit Cards and New Account Opening and 1 more, on September 14, 2018.

resolved Sep 14, 2018, 03:59 PM UTC

We were experiencing some disruption to our service earlier with some card transactions being declined. This has now been resolved. Sorry for the inconvenience.

Started
Sep 14, 2018, 03:40 PM UTC
Resolved
Sep 14, 2018, 03:59 PM UTC
Duration
19m
Detected by Pingoru
Sep 14, 2018, 03:40 PM UTC

Affected components

Debit CardsNew Account OpeningiOS AppAndroid App

Update timeline

  1. investigating Sep 14, 2018, 03:40 PM UTC

    We are currently experiencing a disruption. Some customer card transactions may be declined. We're sorry for the inconvenience. We are investigating this and will keep you updated.

  2. investigating Sep 14, 2018, 03:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 14, 2018, 03:59 PM UTC

    We were experiencing some disruption to our service earlier with some card transactions being declined. This has now been resolved. Sorry for the inconvenience.

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