Starling Bank incident

Intermittent Problems with Customer Support Calls

Resolved after 23 minutes, affecting Customer Support, on November 5, 2018.

monitoring Nov 05, 2018, 05:49 PM UTC

Our telephony problems appear to have been resolved. We will continue to monitor this.

Started
Nov 05, 2018, 05:37 PM UTC
Resolved
Nov 05, 2018, 06:01 PM UTC
Duration
23m
Detected by Pingoru
Nov 05, 2018, 05:37 PM UTC

Affected components

Customer Support

Update timeline

  1. investigating Nov 05, 2018, 05:37 PM UTC

    We are experiencing some intermittent problems with our telephony which means that calls to Customer Services may fail. Please reach out to us in-app if you need to contact us.

  2. monitoring Nov 05, 2018, 05:49 PM UTC

    Our telephony problems appear to have been resolved. We will continue to monitor this.

  3. resolved Nov 05, 2018, 06:01 PM UTC

    This incident has been resolved.

Your product runs on more than Starling Bank

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →