Resolved after 3 hours 27 minutes, affecting International Payments and Customer Support and 1 more, on June 24, 2019.
The underlying issue appears to be resolved and we believe services have returned to normal. We continue to monitor the situation closely.
Affected components
Update timeline
- investigating Jun 24, 2019, 11:56 AM UTC
We are currently investigating the impact of the cloudflare outage on our services.
- investigating Jun 24, 2019, 11:59 AM UTC
We are continuing to investigate this issue.
- identified Jun 24, 2019, 12:34 PM UTC
Starling has been impacted by the global Cloudflare issue. The Starling app and the majority of functions continue to work, however we are experiencing issues with international payments and calls to customer services. You can access support using in app chat or web chat on starlingbank.com. Our website was unavailable briefly this morning and that has now been rectified. We are continuing to work to resolve these issues.
- monitoring Jun 24, 2019, 12:50 PM UTC
The underlying issue appears to be resolved and we believe services have returned to normal. We continue to monitor the situation closely.
- resolved Jun 24, 2019, 03:23 PM UTC
This incident is now resolved
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