Resolved after 4 hours 19 minutes, affecting Debit Cards and Post Office Deposits/Withdrawals, on August 17, 2019.
Your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.
Affected components
Update timeline
- investigating Aug 17, 2019, 09:51 AM UTC
We are currently experiencing issues with card transactions which may be declined. We are looking to resolve as soon as possible.
- investigating Aug 17, 2019, 09:54 AM UTC
We are continuing to investigate this issue.
- investigating Aug 17, 2019, 12:41 PM UTC
We are sorry but we are continuing to have problems with some card transactions. This may mean your card is declined, and your transactions may or may not update. Your transaction feed will self correct in the coming days. We are very sorry for the ongoing problems which we are trying to resolve. If you are having any problems, please contact us.
- monitoring Aug 17, 2019, 01:14 PM UTC
We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.
- resolved Aug 17, 2019, 02:10 PM UTC
Your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.
Your product runs on more than Starling Bank
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services