Resolved after 3 hours 42 minutes, affecting Debit Cards and Post Office Deposits/Withdrawals, on September 9, 2019.
We’re sorry our card payments were down earlier on 9 September. Most transactions were processed successfully, but there may be a delay in some of these appearing on your feed.
Affected components
Update timeline
- identified Sep 09, 2019, 11:52 AM UTC
We are currently experiencing issues with some card transactions. You can still withdraw cash at the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- monitoring Sep 09, 2019, 01:38 PM UTC
Some customers may have experienced issues with card transactions earlier today. We are now seeing more stability. We will continue to monitor the situation.
- identified Sep 09, 2019, 01:43 PM UTC
We are still experiencing issues with some card transactions. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- monitoring Sep 09, 2019, 02:43 PM UTC
Earlier today some customers may have experienced issues with card transactions. The situation is now stable however we continue to monitor closely.
- resolved Sep 09, 2019, 03:35 PM UTC
We’re sorry our card payments were down earlier on 9 September. Most transactions were processed successfully, but there may be a delay in some of these appearing on your feed.
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