Resolved after 6 hours 39 minutes, affecting Debit Cards and Faster Payments and 1 more, on September 26, 2019.
Earlier this evening customers may have experienced some issues instructing payments in the app; or seeing updated transactions. Sole Trader and Business customers may have been unable to access online banking. Our team worked hard to fix this and all services are now working and all transactions will be updated. We are sorry for any inconvenience. If you have any concerns please contact us in app.
Affected components
Update timeline
- investigating Sep 26, 2019, 07:33 PM UTC
We are aware that some customers may be experiencing issues with some services in the app when you try to click send on payments and messages. Inbound payments should not be affected. Online Banking for our Sole Trader and Business Customers is also experiencing some issues. Our team are aware and we are working on this urgently. We will post updates as soon as we have them.
- monitoring Sep 26, 2019, 07:55 PM UTC
Earlier this evening customers may have experienced some issues instructing payments in the app; or seeing updated transactions. Sole Trader and Business customers may have been unable to access online banking. Our team worked hard to fix this and all services are now working and all transactions will be updated. We are sorry for any inconvenience. If you have any concerns please contact us in app.
- resolved Sep 27, 2019, 02:13 AM UTC
This incident has been resolved.
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