Resolved after 2 hours 42 minutes, affecting Debit Cards and Mobile Wallets and 1 more, on September 28, 2019.
We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.
Affected components
Update timeline
- investigating Sep 28, 2019, 03:41 PM UTC
Some customers may experience issues with their card transaction. You can still withdraw money from the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- investigating Sep 28, 2019, 03:43 PM UTC
We are continuing to investigate this issue.
- investigating Sep 28, 2019, 03:44 PM UTC
We are continuing to investigate this issue.
- investigating Sep 28, 2019, 04:01 PM UTC
We are continuing to investigate this issue.
- investigating Sep 28, 2019, 04:35 PM UTC
We are sorry but we are continuing to have problems with some card transactions. This may mean your card is declined, and your transactions may or may not update. Your transaction feed will self correct in the coming days. We are very sorry for the ongoing problems which we are trying to resolve. If you are having any problems, please contact us.
- monitoring Sep 28, 2019, 05:41 PM UTC
We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.
- resolved Sep 28, 2019, 06:23 PM UTC
This incident has been resolved.
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