Resolved after 13 minutes, affecting Debit Cards, on December 27, 2019.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Dec 27, 2019, 02:38 PM UTC
Some customers may experience issues with their card transactions and ATM withdrawals. Please do re-try. You can still withdraw money from the Post Office. Your transaction feed will self correct in the coming days. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- monitoring Dec 27, 2019, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 27, 2019, 02:47 PM UTC
We are continuing to monitor the situation closely, but your card should now be working as expected. We're sorry for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.
- monitoring Dec 27, 2019, 02:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 27, 2019, 02:51 PM UTC
This incident has been resolved.
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