Starling Bank incident

Card services disruption

Resolved after 19 minutes, affecting Debit Cards and Post Office Deposits/Withdrawals, on January 14, 2020.

resolved Jan 14, 2020, 03:20 PM UTC

We had some card issues earlier. Card services are now working as expected. Post Office withdrawals and deposits are now restored. We're sorry for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days

Started
Jan 14, 2020, 03:01 PM UTC
Resolved
Jan 14, 2020, 03:20 PM UTC
Duration
19m
Detected by Pingoru
Jan 14, 2020, 03:01 PM UTC

Affected components

Debit CardsPost Office Deposits/Withdrawals

Update timeline

  1. investigating Jan 14, 2020, 03:01 PM UTC

    Some customers may experience issues with their card transactions and ATM withdrawals. Post Office withdrawals and deposits are currently unavailable. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience. Your transaction feed will self correct in the coming days.

  2. resolved Jan 14, 2020, 03:20 PM UTC

    We had some card issues earlier. Card services are now working as expected. Post Office withdrawals and deposits are now restored. We're sorry for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days

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