Resolved after 2 hours 51 minutes, affecting Customer Support, on June 3, 2020.
Earlier issues with phone calls to our customer service team have been resolved. The phone lines are now back up. We are sorry for the inconvenience.
Affected components
Update timeline
- investigating Jun 03, 2020, 12:36 PM UTC
Some customers are having difficulty getting through to our customer service team by phone. We are investigating and are looking to resolve as soon as possible. We will keep you updated. We are sorry for the inconvenience. You can still contact our customer services team through in-app chat.
- monitoring Jun 03, 2020, 01:09 PM UTC
Earlier issues with phone calls to our customer service team have been resolved. The phone lines are now back up. We are sorry for the inconvenience.
- resolved Jun 03, 2020, 03:27 PM UTC
This incident has been resolved.
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