Resolved after 1 hour 59 minutes, affecting Debit Cards and Post Office Deposits/Withdrawals, on January 30, 2021.
Some customers may have experienced issues with online card purchases and in-app card services. The service has now been restored. We are monitoring the situation closely.
Affected components
Update timeline
- identified Jan 30, 2021, 06:00 PM UTC
We are aware some customers may be experiencing issues with online card purchases and in-app card services (such as seeing card details in app, and activating cards). We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- identified Jan 30, 2021, 06:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 30, 2021, 07:33 PM UTC
Some customers may have experienced issues with online card purchases and in-app card services. The service has now been restored. We are monitoring the situation closely.
- resolved Jan 30, 2021, 07:59 PM UTC
This incident is now resolved. We're sorry for any inconvenience caused.
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