Resolved after 3 hours 24 minutes, affecting Customer Support, on February 8, 2021.
Some customers may have experienced issues trying to call us this morning (08/02/21). The service has now been restored. We are monitoring the situation closely.
Affected components
Update timeline
- investigating Feb 08, 2021, 09:37 AM UTC
We are currently experiencing some issues with customers trying to call us. Our team can still help you if you’d like to contact us by in-app chat. Go to Help in the app and select contact us; and chat. Our team are working to resolve this asap and we’re sorry for any inconvenience.
- monitoring Feb 08, 2021, 11:11 AM UTC
Some customers may have experienced issues trying to call us this morning (08/02/21). The service has now been restored. We are monitoring the situation closely.
- resolved Feb 08, 2021, 01:02 PM UTC
This incident is now resolved. We’re sorry for any inconvenience caused.
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