Resolved after 19 minutes, affecting Customer Support, on February 11, 2021.
Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.
Affected components
Update timeline
- investigating Feb 11, 2021, 09:51 AM UTC
Calls to our customer service centre are currently not connecting. If you need help, please contact us via in-app chat, message or email. We apologise for any inconvenience.
- monitoring Feb 11, 2021, 10:02 AM UTC
Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.
- resolved Feb 11, 2021, 10:11 AM UTC
Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.
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