Resolved after 2 hours 26 minutes, affecting Debit Cards and Post Office Deposits/Withdrawals, on May 6, 2021.
Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.
Affected components
Update timeline
- investigating May 06, 2021, 12:53 PM UTC
We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.
- monitoring May 06, 2021, 02:49 PM UTC
Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.
- resolved May 06, 2021, 03:19 PM UTC
This incident has been resolved. We’re sorry for any inconvenience.
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