Resolved after 55 minutes, affecting Debit Cards, on December 13, 2021.
The service has now been restored. We are monitoring the situation closely. Please accept our apologies for any inconvenience this has caused.
Affected components
Update timeline
- investigating Dec 13, 2021, 03:46 PM UTC
We are aware that some customers may experience an issue making a payment online when asked for additional verification via the Starling Bank app. This may mean your transaction is unable to complete at this time. Please rest assured our team are aware of the issue and we are working on a fix. Please accept our apologies for any frustration or inconvenience this may cause you.
- monitoring Dec 13, 2021, 04:16 PM UTC
The service has now been restored. We are monitoring the situation closely. Please accept our apologies for any inconvenience this has caused.
- resolved Dec 13, 2021, 04:42 PM UTC
This incident has been resolved. We’re sorry for any inconvenience.
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